Sound familiar?
- Something stops working the day before a deadline, and you don't know who to call.
- Your email keeps landing in spam, or a domain issue has been "temporarily" broken for months.
- You're not sure if your backups actually work, because nobody's ever had to test them.
- A team member left and you're still not sure what accounts and access they still have.
- You know you should have multi-factor authentication and better passwords, but it's never quite the priority.
What we do
IT support for a small business should mean one person who picks up the phone, understands your setup, and fixes things properly rather than patching over them. We work with the tools you already have and build up your security and reliability steadily, rather than selling you a big one-off overhaul you don't need.
Email on your own domain
Professional email set up properly on your own domain, whether that's through Microsoft 365, Google Workspace or another provider, so you're not sending enquiries from a Gmail or Hotmail address.
Microsoft 365 or Google Workspace, set up or migrated
Shared files, calendars and permissions configured properly from the start, or migrated cleanly from whatever you're currently using, with nothing left half-finished.
Security and backups you can actually trust
Cyber Essentials-ready basics: tested backups, multi-factor authentication, sensible device and password policies, and a plain check of who has access to what.
Someone to call when things break
Ongoing support with a named contact, a fixed monthly cost, and a reply within one working day, so you're not stuck waiting on hold or searching for a new IT person every time something goes wrong.
Something broken right now
If something's actively not working, tell us what's happening and we'll take a quick look and quote before fixing it, rather than making you commit to a contract first.
Guide prices
IT support is priced either as a one-off fix or an ongoing monthly plan, depending on what you need, with the fixed price or monthly cost agreed after a free 30-minute call.
Microsoft 365 / Google Workspace setup
Set up or migrated, with shared files, calendars and permissions.
AddGuide prices excluding VAT. Every project gets a fixed written quote after a free 30-minute call, and nothing starts until you're happy with it.
How IT support works with us
We start with a free call to understand your current setup, then fix, set up or migrate what's needed, with ongoing support if you want it, as explained on how we work.
Why work with us
We fix things properly rather than patching over them, and support Microsoft 365, Google Workspace and whatever setup you already run rather than insisting you switch platforms. Ongoing support is a fixed monthly cost with no surprise call-out fees, you own your domain, accounts and data throughout, and we're UK-registered with 5+ years' experience, replying within one working day.
Related reading: Microsoft 365 vs Google Workspace for small businesses and a cyber security checklist for small businesses.
Especially relevant for professional services and property businesses handling sensitive client information. See guide prices or start your project.