The problems we hear most from independent retailers
- No way to sell outside opening hours means a customer who can't come back today just doesn't buy.
- Click-and-collect orders go out without staff knowing they're ready to pull from the shelf.
- A shop that's easy to find in person can be nearly invisible to someone searching nearby online.
What we typically set up for retailers
- An online shop with products, stock and delivery set up properly from the start, whether that's a new build or doing more with an existing Shopify or WooCommerce store.
- Local SEO, starting with a Google Business Profile that shows accurate stock, hours and photos, so local searches lead people through the door.
- Local SEO foundations across the wider site, so the shop appears for the products and area it actually serves, not just its name.
- Click-and-collect and enquiry forms, so online orders and in-store collection are clearly connected rather than relying on a phone call to check.
If you're already selling through Shopify, Square or a similar platform, we build on that rather than suggesting you start again somewhere else.
A typical setup
Here's a hypothetical walkthrough for a small independent shop moving online: a customer finds the shop through a Google search for a product plus their town, lands on a product page that's part of a Shopify store, and buys online for collection in branch rather than delivery.
An automatic email confirms the order and gives a rough collection window. Behind the scenes, stock updates so the same item doesn't get sold twice between the website and the till. When the order's ready, a short automatic message lets the customer know it's waiting for them, rather than staff having to remember to call. After collection, a review request goes out a few days later, feeding back into the same Google Business Profile that brought the customer in the first place.
Tools we often work with in this sector
We regularly build on Shopify, Square and similar retail platforms, connecting them to your Google Business Profile, stock and accounts rather than replacing what already works. If you're on Xero or QuickBooks for your books, we keep orders and payments flowing into that rather than creating a second set of records to reconcile by hand.
Useful reading
- How much does a small business website cost in the UK?
- Local SEO for UK small businesses: a plain-English guide
- How to get more Google reviews (without being pushy)
See our pricing for guide figures, or start your project and tell us what you're trying to sell.